COCOLIFE Healthcare Members,
see a doctor anytime
anywhere you are

1. To reset your account, send an email to askus.php@doctoranywhere.com with the subject "DATE OF BIRTH CONCERN." Include the following information for a quick response from our customer service team: - Your name (the same as on the app) - The email address you used to create your account - Your phone number - Your date of birth - Your ID number - A picture of your physical ID (like a government-issued ID or a birth certificate for kids without an ID) 2. After our customer service team confirms your account reset, log in to your account and continue with your name verification. For seamless verification, please make sure that your First Name and Last Name are exactly the same as the name in the ID that you have sent us. Once verified, you should be able to use your account with ease!

You may use any Government issued ID when signing up an account on Doctor Anywhere. Select “ID Card” or “National ID/NRIC”, and provide the ID number of your chosen government-issued IDs/documents in the “National Identification Card Number” or “IC/Passport Number” field.

Try the following steps: 1. Uninstall and then reinstall the Doctor Anywhere app. 2. If you are not using Viber, consider installing it and registering your mobile number. Ensure to turn on the "Receive Business Messages" option. 3. Verify the registered mobile number on your Doctor Anywhere account using the correct format: +63 917XXXXXX. To do this, tap “More,” then “View Profile,” and finally “Contact Details.” 4. Find a better signal before requesting another OTP (One-Time Password).

1. Download the free Doctor Anywhere app on Google Play Store or App Store, and launch the app. 2. On the main screen, press "Continue" under "Membership & Health Plan" 3. Choose "Link Your Membership" 4. Make sure the location is set to "Philippines" 5. Pick your HMO provider from the list. - For Maxicare users, enter the 16-digit card number starting with 1168 in a single, unspaced format without any special characters. - For Cocolife users, kindly key in the 16-digit card number starting with 2626 in a single, unspaced format without any special characters. - For Etiqa users, enter the 17-digit card number starting with 1010 in a single, unspaced format without any special characters. - For Insular users, enter your 16 digit or 6 digit Inlife/Insular account number. - For Generali users, input the certificate number with the dash included (e.g., 1234567-00). Note: Only one coverage per account can be linked within the app. If you intend to delete your profile, ensure that you unlink your HMO/Insurance account. Tap your membership displayed on the Home page, then click the ellipsis (three dots) and choose "Remove Membership."

Kindly email our customer service team at askus.php@doctoranywhere.com with the following details of the concerned account: • Full name • Email address registered in-app • Birthdate • HMO account number

If you can't log in to your account, click the "Forgot your Password" option in your login screen. This should send a Password Reset instructions to your registered email address (check your Spam inbox if no email is received). Follow the instructions on how to reset your password. Alternatively, you can use the "Log in with Google or Facebook" if you already have a login details in your account.

After making the purchase, our customer service team will contact you. Note that delivery timing varies based on current circumstances, Please ensure your communication line is open for further updates regarding your order. For inquiries regarding the status of your purchase, kindly reach out to the following hotline: Southstar Drugs Contact: +639177732273 (Globe) +639088992273 (Smart) customercare@southstardrug.com.ph (Email) K2 Pharmacy Contact: +63287346962 (Landline) +63949-9947886 (Smart +639177064831/+639778418674 (Globe) buyersupport@payo.asia (Email) If you need further assistance, kindly email our customer service team at askus.php@doctoranywhere.com.

Rest assured that our dedicated customer service team is diligently answering and resolving all incoming emails. For a swift response, kindly include the following details when sending an email: - Summary of your concern - Name - Registered Email Address - Date of Birth - Photo of your ID - Photo of your HMO card (if applicable) Additionally, please ensure to check your spam folder as the email sent by our customer service team may have been directed there.

Please reach out to your HMO or health insurance and provide them with the following details to verify if your information on their system is updated: - Company Name - Name - Email Address - Birthday - HMO number For contact details of our accredited HMO or health insurance partners, tap here.

Please reach out to your HMO or health insurance and provide them the following details to verify if your information on their system is updated: - Company Name - Name - Email Address - Birthday - HMO number For contact details of our accredited HMO or health insurance partners, tap here.

Yes, please ensure that you are logged in with your child's account to video consult a pediatrician. You can select "Pediatrician" and tap "Log into another account." You will then be logged out of your personal account, allowing you to create a separate account for your child. Please make sure that the email address you use is not already registered in the Doctor Anywhere app. For pediatric patients aged 0 to 18 years old, you can use their birth certificate and the "Registry number" as the ID number in the absence of an ID. If they have an HMO or health insurance, follow these steps: 1. On the main screen, press "Continue" under "Membership & Health Plan" 2. Choose "Link Your Membership" 3. Make sure the location is set to "Philippines" 4. Pick the HMO provider from the list. - For Maxicare users, enter the 16-digit card number starting with 1168 in a single, unspaced format without any special characters. - For Cocolife users, kindly key in the 16-digit card number starting with 2626 in a single, unspaced format without any special characters. - For Etiqa users, enter the 17-digit card number starting with 1010 in a single, unspaced format without any special characters. - For Insular users, enter your 16 digit or 6 digit Inlife/Insular account number. - For Generali users, input the certificate number with the dash included (e.g., 1234567-00). Note: Only one coverage per account can be linked within the app. If you intend to delete your profile, ensure that you unlink your HMO/Insurance account. Tap your membership displayed on the Home page, then click the ellipsis (three dots) and choose "Remove Membership."

For children with no valid ID/Passport yet, you may upload his/her Birth Certificate and input the Registry Number located on the upper right part of the document as the ID Number. To know where to find the Registry Number, go to this link.

Doctor Anywhere is your healthcare SuperApp. We harness the power of technology and connectivity to combine a holistic range of health and wellness services into a single, integrated platform. From appointment booking, video consultations, medicine purchase, and delivery, Doctor Anywhere is the one-stop place for all your healthcare needs.

All medical doctors on our Doctor Anywhere platform are fully registered with the Professional Regulation Commission in the Philippines. They also undergo a stringent screening and vetting process before they are accepted to join Doctor Anywhere.

Anyone with non-urgent medical conditions is suitable. However, patients below the age of 18 years old must be accompanied by a parent during the video consultation.

Online video consultations with our general practitioners are available 24/7 on-demand or by appointment. Our Psychologists and Specialists are also available by appointment. You can schedule video consultations with a wide range of specialists, including Cardiologists, Dermatologists, Endocrinologists, ENT Specialists, Gastroenterologists, General Surgeons, Infectious Disease Doctors, Nephrologists, OB-GYNs, Oncologists, Ophthalmologists, Orthopedic Surgeons, Pediatricians, Pulmonologists, Rheumatologists, and Urologists. You can also subscribe to an annual DA Health Plan that offers unlimited video consultations. Additionally, you can purchase your medication after your video consultation through the Doctor Anywhere app, and have it delivered to you.

Our telehealth service is available on Android or iOS enabled mobile phones. Download the free app here.

Our general practitioners are available 24/7, while specialists and psychologists are available by appointment. Our customer service team is available to assist you from 9 AM-10 PM daily.

Convenient doctor consultations are fully covered by our partner HMOs and health insurance companies: ☑️ Video consultations with general practitioners and specialists are fully covered for Fortune Life, Generali, Insular Health Care, Lacson & Lacson Insurance Brokers (LLIBI), Maxicare, Medicare Plus, and WellCare Health Maintenance members ☑️ Video consultations with general practitioners are fully covered for COCOLIFE Healthcare, EastWest Healthcare, Etiqa, and HMI members To activate your account, follow these steps: 1. Download the free Doctor Anywhere app on Google Play Store or App Store, and launch the app. 2. On the main screen, press "Continue" under "Membership & Health Plan" 3. Choose "Link Your Membership" 4. Make sure the location is set to "Philippines." and pick your HMO provider from the list. -For Maxicare users, kindly enter the 16-digit card number starting with 1168 in a single, unspaced format without any special characters. -For Cocolife users, kindly key in the 16-digit card number starting with 2626 in a single, unspaced format without any special characters. - For Etiqa users, enter the 17-digit card number starting with 1010 in a single, unspaced format without any special characters. - For Insular users, enter your 16 digit or 6 digit Inlife/Insular account number. - For Generali users, input the certificate number with the dash included (e.g., 1234567-00). Note: Only one coverage per account can be linked within the app. If you intend to delete your profile, ensure that you unlink your HMO/Insurance account. Tap your membership displayed on the Home page, then click the ellipsis (three dots) and choose "Remove Membership".

The Department of Health (DOH) and the University of the Philippines Manila, through the National Telehealth Center, recently issued the Joint Memorandum Circular No. 2020-0001, detailing brief guidelines on setting up telemedicine practice among healthcare providers, which are adhered by Doctor Anywhere Philippines and our services. While waiting for further local regulations to be established, Doctor Anywhere Philippines applies to stringent telemedicine guidelines by Singapore's Ministry of Health as our best practices, in order to uphold highest levels of clinical standards to ensure safe processes for both local doctors and patients.

Yes, we take confidentiality very seriously. Our platform employs end-to-end encryption to keep your information secure. Our patients' data and medical records are compliant with the Personal Data Protection Act (PDPA). These records are only accessible to healthcare providers directly involved in the patient's care, and to support internal processes.

Your video consultation may be audio-recorded for the following reasons: ✓ Quality assurance purposes ✓ Improvement of DA’s services ✓ Resolution of any disputes regarding the teleconsultation Please refer to our Data Privacy Policy for more information. We appreciate your understanding and continued support of Doctor Anywhere.

Yes, we have a privacy policy. To find out more, please visit https://www.doctoranywhere.ph/privacy-policy.

Creating an account in Doctor Anywhere (DA) is simple, free, and can be done through the following steps: 1. Download the Doctor Anywhere app from your device's Google Play Store or App Store. 2. Tap 'Sign Up' and choose either Facebook, Google, Apple, or Email. 3. Complete the initial registration process by entering your details manually. 4. If available, you can also link your HMO/Insurance account by tapping "Continue" under "Membership & Health Plan" > "Link Your Membership" > "Philippines" > Choose your HMO/Insurance account. Note: Only one coverage per account can be linked within the app. If you intend to delete your profile, ensure that you unlink your HMO/Insurance account. Tap your membership displayed on the Home page, then click the ellipsis (three dots) and choose "Remove Membership"

You may use any Government issued ID when signing up an account on Doctor Anywhere. Select “ID Card” or “National ID/NRIC”, and provide the ID number of your chosen government-issued IDs/documents in the “National Identification Card Number” or “IC/Passport Number” field.

You will receive all notifications, reminders, and OTPs on your Viber account. If you are not on Viber, offline, or can’t receive Viber messages, we'll send them to you via SMS instead. If you need further assistance, kindly email our customer service team at askus.php@doctoranywhere.com so that we can provide you with the best possible customer support.

Try the following steps: 1. Uninstall and then reinstall the Doctor Anywhere app. 2. If you are not using Viber, consider installing it and registering your mobile number. Ensure to turn on the "Receive Business Messages" option. 3. Verify the registered mobile number on your Doctor Anywhere account using the correct format: +63 917XXXXXX. To do this, tap “More,” then “View Profile,” and finally “Contact Details.” 4. Find a better signal before requesting another OTP (One-Time Password).

Please reach out to your HMO or health insurance and provide them the following details to verify if your information on their system is updated: - Company Name - Name - Email Address - Birthday - HMO number For contact details of our accredited HMO or health insurance partners, tap here.

Please reach out to your HMO or health insurance and provide them with the following details to verify if your information on their system is updated: - Company Name - Name - Email Address - Birthday - HMO number For contact details of our accredited HMO or health insurance partners, tap here.

Kindly email our customer service team at askus.php@doctoranywhere.com with the following details of the concerned account: • Full name • Email address registered in-app • Birthdate • HMO account number

Yes, please ensure that you are logged in with your child's account to video consult a pediatrician. You can select "Pediatrician" and tap "Log into another account." You will then be logged out of your personal account, allowing you to create a separate account for your child. Please make sure that the email address you use is not already registered in the Doctor Anywhere app. For pediatric patients aged 0 to 18 years old, you can use their birth certificate and the "Registry number" as the ID number in the absence of an ID. If they have an HMO or health insurance, follow these steps: 1. On the main screen, press "Continue" under "Membership & Health Plan" 2. Choose "Link Your Membership" 3. Make sure the location is set to "Philippines" 4. Pick the HMO provider from the list. - For Maxicare users, enter the 16-digit card number starting with 1168 in a single, unspaced format without any special characters. - For Cocolife users, kindly key in the 16-digit card number starting with 2626 in a single, unspaced format without any special characters. - For Etiqa users, enter the 17-digit card number starting with 1010 in a single, unspaced format without any special characters. - For Insular users, enter your 16 digit or 6 digit Inlife/Insular account number. - For Generali users, input the certificate number with the dash included (e.g., 1234567-00). Note: Only one coverage per account can be linked within the app. If you intend to delete your profile, ensure that you unlink your HMO/Insurance account. Tap your membership displayed on the Home page, then click the ellipsis (three dots) and choose "Remove Membership."

For children with no valid ID/Passport yet, you may upload his/her Birth Certificate and input the Registry Number located on the upper right part of the document as the ID Number. To know where to find the Registry Number, go to this link.

If you can't log in to your account, click the "Forgot your Password" option in your login screen. This should send a Password Reset instructions to your registered email address (check your Spam inbox if no email is received). Follow the instructions on how to reset your password. Alternatively, you can use the "Log in with Google or Facebook" if you already have a login details in your account.

Follow these steps: 1. To update your details, launch the app and tap "More" 2. Under your name, tap "View Profile" 3. Edit the details that need to be updated.

1. Email us at askus.php@doctoranywhere.com so we can reset your account. Use “DATE OF BIRTH CONCERN” as your email subject and provide us with the following details to ensure a swift response from our team: Patient Name (as it appears on the app) Registered Email Address (used to create the account) Registered Mobile Number Date of Birth ID Number Photo of the Physical ID (Government-Issued ID/birth certificate for kids with no ID) 2. Once our team has sent a confirmation that your account has been reset, sign up again using the same email credential. Make sure to “Sign up with Email” and avoid using social media, Google, or Apple sign-up methods. Input your details and you should be able to use your account with ease!

Once paid, you can no longer cancel your DA Health plan membership. For more information, visit https://www.doctoranywhere.ph/health-plans

1. Download the free Doctor Anywhere app on Google Play Store or App Store, and launch the app. 2. On the main screen, press "Continue" under "Membership & Health Plan" 3. Choose "Link Your Membership" 4. Make sure the location is set to "Philippines" 5. Pick your HMO provider from the list. - For Maxicare users, enter the 16-digit card number starting with 1168 in a single, unspaced format without any special characters. - For Cocolife users, kindly key in the 16-digit card number starting with 2626 in a single, unspaced format without any special characters. - For Etiqa users, enter the 17-digit card number starting with 1010 in a single, unspaced format without any special characters. - For Insular users, enter your 16 digit or 6 digit Inlife/Insular account number. - For Generali users, input the certificate number with the dash included (e.g., 1234567-00). Note: Only one coverage per account can be linked within the app. If you intend to delete your profile, ensure that you unlink your HMO/Insurance account. Tap your membership displayed on the Home page, then click the ellipsis (three dots) and choose "Remove Membership."

You can consult a doctor on-demand or by appointment on the Doctor Anywhere app for diagnosis, medical advice, and referrals relating to non-common illnesses, if suitable. Remember to use the Doctor Anywhere app to see the doctor. Before each video consultation, you would need to fill in a pre-consultation survey which includes questions about your symptoms, health history, and payment details. Our platform does not cater to serious conditions that require urgent medical attention at the nearest Emergency department of the hospital. Our doctors are trained to identify urgent cases that are not suitable for video consultations. They will review each case within two minutes of each video consultation to assess whether it is suitable to carry out the consultation. If deemed unsuitable, the doctor will recommend you to go for a physical consultation either at his/her clinic or a clinic of your choice, and you will not be charged for the video consultation. All documents that have been issued by the doctor, such as medical certificates, referral documents as well as receipts, will be available in-app following each consultation. You will receive an in-app notification once they are available.

Many common illnesses and chronic conditions can be effectively treated through a video consultation. The following are some of these medical conditions: Common Illnesses: • Fever • Cough, sore throat or laryngitis • Diarrhoea / Vomiting • Flu / Cold Sinusitis • Rash and skin conditions • Cold sores • Headache • Giddiness / Dizziness • Red eye Chronic Conditions: • Diabetes • Hypertension • Hyperlipidemia • Other secondary diseases which may arise from the chronic disease conditions mentioned the above (e.g. Ischemic Disease, Peripheral Artery Disease etc.) For conditions that are not on the list, the doctor will assess your medical history, current symptoms and any other available documents to determine if your condition is suitable for a video consultation.

The following symptoms are some of the conditions that are not suitable for online consultations: • Breathlessness • Acute or severe chest pain • Actively bleeding or deep wounds or lacerations • Psychosis or delusions • Suicidal thoughts • Persistent vomiting • Severe abdominal pain • Inability to control bowel movements or urination • Severe headache or giddiness • Sudden onset numbness, weakness or slurred speech • Fainting spells, presyncope, or syncope • Injuries with suspected fractures or dislocations presenting severe pain, open wounds, deformity, severe bruising or swelling, loss of sensation and limb weakness • Sudden loss of vision This list is not exhaustive. We would like to explain that Doctor Anywhere's services only address non-serious healthcare issues and should not be used in the case of a healthcare emergency. In such cases, please go to the Emergency department of the nearest hospital.

If the doctor determines that your condition is unsuitable, they will inform you accordingly and advise you to seek the appropriate follow-up actions. These actions may include: • Going to a general practitioner for a physical consultation • Going to the Accident & Emergency department of your nearest hospital • Seeing a specialist with a referral letter prepared by the doctor

• 20-minute video consultation with a general practitioner (internal medicine doctor, primary care doctor, family doctor) • 15-minute video consultation with a specialist (cardiologists, dermatologists, endocrinologists, ENT specialists, gastroenterologists, general surgeons, infectious disease doctors, nephrologists, OB-GYNs, oncologists, ophthalmologists, orthopedic surgeons, pediatricians, pulmonologists, rheumatologists, and urologists) • 1-hour appointment with a psychologist

Yes! Choose the appropriate healthcare provider service under "Virtual Consultation" – it could be General Practitioner, Specialist, COVID-19 Advisory, or Mental Health. Select your preferred healthcare provider, and you can also add them to your "Favorites" list by tapping the heart icon.

1. Here are a few reminders before your video consultation: • Be on time Avoid multiple bookings • Avoid last-minute cancellations • Pick a quiet environment • Dress appropriately • Check your internet connection 2. Please have your identification card (ID) ready for the verification process. • We will need to verify your name and identity at the start of the consultation. • No prescription, referral or medical certificate can be issued to anyone not using a real identity or assuming a false identity. 3. Medical equipment (optional) The following equipment may be helpful to have with you during your video consultation: • Thermometer to measure temperature • Pentorch or mobile phone with flashlight function to illuminate and provide better visualization of the body part during the examination • Blood pressure machine to check blood pressure and heart rate • Glucometer for diabetics to check capillary blood glucose level or hypocount • Weighing scale to check weight • Any other equipment that you feel would be helpful for the consultation

You can get a medical certificate at no additional fee following your online video consultation, but it will only be issued if the doctor deems it necessary.

Please be informed that a physical examination is a prerequisite for a doctor before they can issue a fit-to-work certificate, and this is not possible during a video consultation. For now, our physicians can only issue a medical certificate for conditions that are medically necessary.

Yes, our doctors can issue referral letters (e.g. specialists, laboratory testing) in medically appropriate situations. After the video consultation, all referral letters will be available in-app, if the doctor has issued them.

Our doctors can prescribe a wide range of medications, which can be used to treat conditions such as infections, allergies, skin conditions, minor injuries or travel-related ailments. However, please note that our doctors do not prescribe any narcotics. If you have queries on medications, please ask the doctor for more information about the types of medication suitable for your condition during the consultation.

If your HMO or health insurance doesn't cover video consultations with a mental health expert, here's how to access Doctor Anywhere's mental health service: 1. Download or launch the free Doctor Anywhere app. 2. Create a new account, ensuring the email address you use is not already registered in the app. Additionally, open a new account using another valid government ID. 3. Under "Virtual Consultation," tap “Mental Health” to book an appointment. A 1-hour appointment with a psychologist costs ₱1,499, and you can pay using GCash, or your credit or debit cards through the app.

You can consult with a doctor on our mobile app for diagnosis, medical advice, referrals, prescription refills, and purchases. The Doctor Anywhere app is free to download on the Google Play Store or App Store. Download, sign up, and follow these steps: 1. Select the service you require under "Virtual Consultation" – it could be General Practitioner, Specialist, COVID-19 Advisory, or Mental Health. 2. If you would like to consult with a general practitioner, you may either see a GP on-demand or book an appointment by tapping the calendar icon. 3. For specialists, choose your preferred healthcare provider and select a date and time. You can also add them to your "Favorites" list by tapping the heart icon.

You can connect with the doctor using the Doctor Anywhere app. To join your scheduled video consultation: 1. Open the Doctor Anywhere app. 2. Tap on "Activity" 3. Select your appointment to join the call at the designated time. We also recommend keeping the app notification settings enabled on your phone. This ensures that you receive important updates and reminders related to your scheduled video consultation.

Online video consultations are conducted through the Doctor Anywhere app. To join your scheduled video consultation: 1. Open the Doctor Anywhere app. 2. Tap on "Activity" 3. Select your appointment to join the call at the designated time. We also recommend keeping the app notification settings enabled on your phone. This ensures that you receive important updates and reminders related to your scheduled video consultation.

You may only cancel or reschedule your appointment if done at least 30 minutes prior to your scheduled consultation. Go to "Activity" to make any changes.

Check the doctor's name by tapping "Activity" and then "Past" To find them easily for future consultations, add them as favorites – just tap the heart icon next to the doctor's name.

If you lose internet connection during your video consultation, please contact our customer service team at askus.php@doctoranywhere.com. We will assist you once we hear from you.

If you still need medical assistance, we highly recommend scheduling another appointment with one of our doctors to provide you with the care you need. Choose from the selection of our many doctors in the app. In case you need help with the refund, email our customer service team at askus.php@doctoranywhere.com with your contact information so that they can investigate and get in touch with you.

Missed consultations are not eligible for refund. Please ensure to adhere to your selected schedule and, if necessary, kindly cancel at least 24 hours in advance to qualify for a full refund.

If there are no doctors available at your requested time, you can choose to book an appointment instead. Otherwise, please contact our customer service team at askus.php@doctoranywhere.com and we will assist you with appointment booking.

To investigate your case, our customer service team will need your consultation details. Please send an email to askus.php@doctoranywhere.com. You may opt to rebook with the doctor while we work on resolving the issue.

Diagnosis and notes from the doctor, along with e-medical documents such as medical certificates, referrals, receipts, and prescriptions, will be accessible in-app after each consultation. You will receive a mobile notification as soon as they are available. Simply navigate to the 'Activity' section to find information about your recent consultation.

To access your medical history and documents: 1. Tap "Activity". You will be directed to a page containing all your past medical records on the platform. You can filter it by document type, such as prescription, medical certificate, referral, and more. 2. To view your documents, select your recent video consultation, and then scroll down to find your document. -Tap on “View” to view the document in-app; or -Tap on “Email” to email the document to your registered email

Use the ID/NRIC/Passport Number (case sensitive) that is registered on your Doctor Anywhere account. You can find the related ID by tapping "More" > "View Profile" > "About Me".

Once your diagnostic or laboratory results are available, you have 3 ways to upload your files: Tip #1: Tap "More" then look for My Health Data. Tap "Health Records" to upload and store your health records. Tip #2: Upload the files during the pre-consultation survey or when booking an appointment. Tip #3: Send/upload the files DURING your video consultation. Tap the attachment/paper clip icon found on the lower left part of the video call screen.

Have your employer send an email request to our customer service team at askus.php@doctoranywhere.com with both the medical certificate and consent letter attached, or use our self-service MC validation portal.

20-minute video consultation with a 24/7 general practitioner (internal medicine doctor, primary care doctor, family doctor) costs ₱550 15-minute video consultation with a specialist by appointment (Cardiologists, Dermatologists, Endocrinologists, ENT Specialists, Gastroenterologists, General Surgeons, Nephrologists, OB-GYNs, Ophthalmologists, Orthopedic Surgeons, Pediatricians, Pulmonologists, and Urologists) starts at ₱699 1-hour appointment with a psychologist costs ₱1,499 Or subscribe to an annual DA Health Plan that offers unlimited video consultations. Full list of our telehealth services and rates can be found here. You may also activate your HMO or insurance account to avail fully covered video consultations. ☑️ Video consultations with general practitioners and specialists are fully covered for Fortune Life, Generali, Insular Health Care, Lacson & Lacson Insurance Brokers (LLIBI), Maxicare, Medicare Plus, and WellCare Health Maintenance members ☑️ Video consultations with general practitioners are fully covered for COCOLIFE Healthcare, EastWest Healthcare, Etiqa, and HMI members Reminder: Our doctors are trained to identify urgent cases which are not suitable for video consultations. They will review each case within two minutes of each video consultation to assess whether it is suitable to carry out the consultation. If deemed unsuitable, the doctor will recommend you to go for a physical consultation, and you will not be charged for the video consultation.

You can get a medical certificate at no additional fee following your online video consultation, but it will only be issued if the doctor deems it necessary.

We accept all major debit and credit cards (including VISA and Mastercard) and GCash. Payments will be transacted in the Doctor Anywhere app.

Convenient doctor consultations are fully covered by our partner HMOs and health insurance companies: ☑️ Video consultations with general practitioners and specialists are fully covered for Fortune Life, Generali, Insular Health Care, Lacson & Lacson Insurance Brokers (LLIBI), Maxicare, Medicare Plus, and WellCare Health Maintenance members ☑️ Video consultations with general practitioners are fully covered for COCOLIFE Healthcare, EastWest Healthcare, Etiqa, and HMI members To activate your account, follow these steps: 1. Download the free Doctor Anywhere app on Google Play Store or App Store, and launch the app. 2. On the main screen, press "Continue" under "Membership & Health Plan" 3. Choose "Link Your Membership" 4. Make sure the location is set to "Philippines" -For Maxicare users, kindly enter the 16-digit card number starting with 1168 in a single, unspaced format without any special characters. -For Cocolife users, kindly key in the 16-digit card number starting with 2626 in a single, unspaced format without any special characters. - For Etiqa users, enter the 17-digit card number starting with 1010 in a single, unspaced format without any special characters. - For Insular users, enter your 16-digit or 6-digit Inlife/Insular account number. - For Generali users, input the certificate number with the dash included (e.g., 1234567-00). Note: Only one coverage per account can be linked within the app. If you wish to delete your profile, make sure to unlink your HMO first by going to "Membership & Benefits" > "Settings" > "Remove Membership" before proceeding with deletion.

To better assist you with your concern, please send an email to askus.php@doctoranywhere.com so our customer service team can help you. Please attach screenshots of the problem you're experiencing if possible.

Please contact your healthcare provider if you need help regarding accredited hospitals, clinics or facilities, and other concerns such as referrals for consultation with specialists and laboratory tests. For contact details of our accredited HMO or health insurance partners, tap here.

If you're experiencing this issue, please consider the following suggestions: • Ensure that you are not using a VPN or any location altering software while using the app. • Please make sure that your Doctor Anywhere app is updated to its latest version. • Kindly try using a different mobile device. • Connect to a different Wi-Fi or internet provider. • Uninstall and reinstall the free Doctor Anywhere app on Google Play Store or App Store If you need further assistance, please email your concern to our customer service team at askus.php@doctoranywhere.com.

Kindly email our customer service team at askus.php@doctoranywhere.com with your contact information so that they can investigate and get in touch with you.

The typical duration for the refund process is usually 3-5 business days, although some banks may require approximately 10 days.

Our doctors can prescribe a wide range of medications, which can be used to treat conditions such as infections, allergies, skin conditions, minor injuries or travel-related ailments. However, please note that our doctors do not prescribe any narcotics. If you have queries on medications, please ask the doctor for more information about the types of medication suitable for your condition during the consultation.

After your video consultation, you will receive a notification informing you that your medications are ready for purchase. Tap on this notification to enter the app and review your prescribed medication list. Ensure that notifications from the Doctor Anywhere app are enabled in your phone settings to receive them. If you have disabled notifications: 1. Launch the Doctor Anywhere app and tap "Activity". 2. Look for your recent video consultation, and tap on the "Buy Medications" *button. You have the option to select or de-select the prescribed medications you wish to purchase. Proceed by choosing the delivery fee option and your preferred payment method to complete your medicine purchase. *If the prescribed medicine is not in our partner drugstore's inventory, the button will not appear. In this situation, you may print the memo and purchase the prescribed medicine from your local pharmacy.

After making the purchase, our customer service team will contact you. Note that delivery timing varies based on current circumstances, Please ensure your communication line is open for further updates regarding your order. For inquiries regarding the status of your purchase, kindly reach out to the following hotline: Southstar Drugs Contact: +639177732273 (Globe) +639088992273 (Smart) customercare@southstardrug.com.ph (Email) K2 Pharmacy Contact: +63287346962 (Landline) +63949-9947886 (Smart +639177064831/+639778418674 (Globe) buyersupport@payo.asia (Email) If you need further assistance, kindly email our customer service team at askus.php@doctoranywhere.com.

We deliver every day from 9:00 AM to 5:00 PM, including weekends and holidays. If you place your order before 5 PM, it will be eligible for same-day delivery. Orders placed after 5 PM will be delivered the following day. Please note that delivery times may vary based on current circumstances. Make sure to keep your communication line open for future updates. If you need further assistance, feel free to email our customer service team at askus.php@doctoranywhere.com.

Kindly email our customer service team at askus.php@doctoranywhere.com.

The difference you're noticing is due to the inclusion of a convenience fee which covers the ease and convenience of using our app to order your prescription medicine online.

If you need assistance, kindly email our customer service team at askus.php@doctoranywhere.com.

To provide you with the best possible support, our customer service team is available at askus.php@doctoranywhere.com. They will assist you with any concerns, such as app issues, appointment booking, accepted HMOs, medical certificates, e-medical document passwords, refunds, medication delivery, and other questions.

Our general practitioners are available 24/7, while specialists and psychologists are available by appointment. Our customer service team is available to assist you from 9 AM-10 PM daily.

Rest assured that our dedicated customer service team is diligently answering and resolving all incoming emails. For a swift response, kindly include the following details when sending an email: - Summary of your concern - Name - Registered Email Address - Date of Birth - Photo of your ID - Photo of your HMO card (if applicable) Additionally, please ensure to check your spam folder as the email sent by our customer service team may have been directed there.

Please contact your healthcare provider if you need help regarding accredited hospitals, clinics or facilities, and other concerns such as referrals for consultation with specialists and laboratory tests. For contact details of our accredited HMO or health insurance partners, tap here.

We are sorry to hear of your unpleasant experience. If you would like to share the details with us, please contact our customer service team at askus.php@doctoranywhere.com We would like to hear from you and offer you assistance in any way we can.

No. Please use a different email address per member. Only 1 email address shall be linked to 1 user account.

Your account will be activated in 3-5 days or as soon as you receive the welcome email from Doctor Anywhere. Please check your registered email address’s inbox as it has the details of your membership including the steps on how you can activate your account.

First, check the spam/junk folder as it might have been routed there. Second, please go back to the payment confirmation auto e-mail that you received after the purchase, select ‘View Order’, and make sure that the e- mail address you registered is where you are checking the Welcome e-mail. Lastly, please send us an e-mail at askus.php@doctoranywhere.com so we can assist you.

No. We encourage you to monitor your registered e-mail and activate your account as soon as you receive DA’s Welcome e-mail. Note: DA shall not be held accountable for any delay in account activation.

Yes, you can already consult a GP anytime, anywhere.

Yes, however you need to pay using GCash or credit card because it’s not part of your plan’s coverage. Consultation with Specialist is only covered under DA Boost and DA Ultra Health Plans.

Yes, however you need to pay using GCash or credit card as it’s not part of the health plan. If you purchased DA Boost or DA Ultra, you have an exclusive consultation rate of ₱1,399/consult.

Definitely! As long as you are in the Philippines and have an internet connection, you can consult using DA.

Our doctors are available anytime.

No. Once paid, you can no longer cancel your membership.

No. Your DA account is non-transferrable. It is linked to the registered details that you have provided during purchase.

If the upgrade is within the coverage period of your existing plan, you need to purchase another DA plan at its full amount using your other e-mail address. Proration of fees is not applicable. If the upgrade is after the coverage period of your existing plan, you just need to upgrade when you renew.

Send your request via e-mail at askus.php@doctoranywhere.com.

Before your DA Health Plan expires, we will be sending you a notification about your plan renewal.