Fortune Life Members, see a doctor anytime, anywhere you are

Yes! Doctor Anywhere accepts Fortune Life Insurance. Online consultations via video call with accredited doctors, including general practitioners and specialists are fully covered, and no ​letter of authorization (LOA) is required. Register your account to enjoy your telemedicine benefits:

1. Sign up to Doctor Anywhere app

2. Tap "Continue" under "Membership & Health Plan" > "Link Membership" > Fortune Life

3. Enter your membership ID and date of birth

You can consult with a doctor on our mobile app for diagnosis, medical advice, referrals, prescription refills, and purchases. Simply follow these steps:

1. Select the service you require under "Virtual Consultation" – it could be “General Practitioner”, “Specialist”, or “Mental Health”.

2. If you would like to consult with a general practitioner, you may either see a GP on-demand or book an appointment by tapping the calendar icon.

3. For specialists, choose your preferred healthcare provider and select a date and time.

You can also add them to your "Favorites" list by tapping the heart icon.

You can get a medical certificate at no additional fee following your online video consultation, but it will only be issued if the doctor deems it necessary.

To validate your medical certificate, have your employer send an email request to askus.php@doctoranywhere.com with both the certificate and consent letter attached. Additionally, you may use our self-service MC validation portal at https://doctoranywhere.com/mc-validation.

Use the ID/NRIC/Passport Number (case sensitive) that is registered on your Doctor Anywhere account.

You can find the related ID by tapping "More" > "View Profile" > "About Me".

To provide you with the best possible support, our customer service team is available at askus.php@doctoranywhere.com.

They will assist you with any concerns, such as app issues, appointment booking, accepted HMOs, medical certificates, e-medical document passwords, refunds, and other questions.