Question 1

How to create a Doctor Anywhere account

Accepted Answer

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Creating an account in Doctor Anywhere is simple, free, and can be done through the following steps:

1. Download the Doctor Anywhere app from the Google Play Store or App Store.
2. Tap 'Sign Up' and choose either Facebook, Google, Apple, or Email.
3. Complete the initial registration process by manually entering your details, including your legal name where required.

If available, you can also link your HMO or insurance account to enjoy fully covered video consultations. 
To link your corporate membership account, tap ‘Membership & Health Plan’ on the main screen 
> ‘Link your Membership’ 
> Pick your HMO provider from the list.

Question 2

How to link your HMO or insurance account

Accepted Answer

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1. Open the Doctor Anywhere app and on the main screen, press ‘Continue’ under ‘Membership & Health Plan’.
2. Choose ‘Link Your Membership’.
3. Make sure the location is set to ‘Philippines’.
4. Pick your HMO provider from the list.
	• Maxicare: Use a 16-digit card number starting with 1168.**
	• Cocolife: Enter the 16-digit card number starting with 2626.**
	• Etiqa: Enter the 17-digit card number starting with 1010.**
	• iCare (Insular Health Care): Enter your 16-digit or 6-digit Inlife/Insular account number.**
	• Generali: Input the certificate number with the dash included (e.g., 1234567-00).

** Ensure the number is entered in an unspaced format without any special characters.

Note: Only one coverage per account can be linked within the app. If you intend to delete your profile, ensure that you unlink your HMO/Insurance account. Tap your membership displayed on the Home page, then click the ellipsis (three dots) and choose ‘Remove Membership’.

Question 3

What IDs can I use to sign up for an account

Accepted Answer

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Sign up for Doctor Anywhere using any government-issued ID:
 • National ID
 • Passport
 • Driver’s License
 • Persons with Disabilities (PWD) ID
 • Postal ID
 • Professional Regulation Commission (PRC) ID
 • Senior Citizen ID
 • SSS ID or SSS UMID Card
 • TIN ID
 • Voter’s ID
 • Birth certificate (For children without a valid ID)
 • AFP Beneficiary ID
 • AFPSLAI ID 
 • Barangay ID 
 • Firearms License
 • GSIS ID or GSIS UMID card
 • Integrated Bar of the Philippines (IBP) ID
 • NBI Clearance
 • Pag-IBIG Loyalty Card
 • Pantawid Pamilya Pilipino Program (4Ps) ID
 • PhilHealth ID
 • PVAO ID
 • Solo Parent ID

Follow these 3 easy steps to register your ID:
1. Go to “More” > “View Profile” >“About Me”
2. Under “ID Type”, select “National ID/ NRIC” to upload the ID or birth certificate
3. Input your ID number on the “National ID/ NRIC” field then tap “Save”

Question 4

How to create an account for your child on Doctor Anywhere

Accepted Answer

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Create and use a separate account for your dependent, as the doctors will issue the online medical documents
(prescription, medical certificate, referrals, etc.) under the account holder's profile. 
We follow a one-user per-account policy for security reasons and for the personal organization of electronic medical records.

Upon registration, it's important to note the following:
1. Create a separate profile using a unique email address.
2. In the absence of a valid ID, you may use a birth certificate and make the ‘Registry number’
(see upper right corner of the birth certificate) as the ID number on the Doctor Anywhere app.

If available, you can also link your HMO or insurance account to enjoy fully covered video consultations.
To link your corporate membership account, tap ‘Membership & Health Plan’ on the main screen 
> ‘Link your Membership’ 
> Pick your HMO provider from the list.

Question 5

Can dependents use my Doctor Anywhere account

Accepted Answer

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No, dependents cannot use your Doctor Anywhere account. For security and accurate medical record-keeping, each user, including dependents, must have their own Doctor Anywhere account. This ensures that online medical documents such as prescriptions, medical certificates, and referrals are correctly issued under the appropriate individual's profile.

Registration guidelines for dependents:
1. Each account requires a unique email. If your dependent doesn't have one, you can create a new email address for them. 
2. If a valid ID isn't available, you can use your dependent's birth certificate. Enter the 'Registry number' (located in the upper right corner of the birth certificate) as the ID number during registration.
3. To enjoy fully covered video consultations, link your dependent's HMO or insurance account. Tap 'Membership & Health Plan' on the main screen >Select 'Link Your Membership'​

Step-by-Step Guides & Tutorials

Learn how to navigate and use the Doctor Anywhere app with our easy-to-follow
step-by-step guides & tutorials.

How-Tos for Easy Telemedicine Access

Step-by-Step Guides & Tutorials

Learn how to navigate and use the Doctor Anywhere app with our easy-to-follow step-by-step guides & tutorials.

How-Tos for Easy Telemedicine Access

Learn how to navigate and use the Doctor Anywhere app with our easy-to-follow
step-by-step guides & tutorials.