Step-by-Step Guides & Tutorials
Learn how to navigate and use the Doctor Anywhere app with our easy-to-follow
step-by-step guides & tutorials.
How-Tos for Easy Telemedicine Access
- 01
You can consult a doctor on our mobile app for diagnosis, medical advice, and referrals. The Doctor Anywhere app is free to download on Google Play Store or App Store. Download, sign up, and follow these:
1. For on-demand video consultations, tap ‘See a GP now’.
2. To see a doctor at your preferred time, tap ‘Book an appointment’ and select the service you require (GP or Specialist).
3. To join your scheduled appointment, tap ‘Activity’.
You may also choose a provider that you have previously sought consultation with on Doctor Anywhere if he/she is saved on your 'Favourite Providers' list. You can add a provider to your favorite list by clicking the heart icon next to the appropriate doctor's profile.
- 02
To consult a doctor on-demand using the Doctor Anywhere app, tap ‘See a GP now’ and answer the pre-consultation survey. The doctor will join you within 5 minutes.
- 03
To see a doctor online at your preferred time:
Tap ‘Book an appointment’
Select the service you require (GP, Specialist, or Mental Health)
Select a date and timeslot
Tap ‘Activity’ to join your scheduled appointment
You are also encouraged to enable the app notification settings on your phone. This way, you will receive important updates and reminders regarding your scheduled video consultation.
If you haven't received any notifications, please check your app's notification settings or ensure that you have allowed the Doctor Anywhere app to send notifications.
- 04
Give detailed descriptions or upload medical records before your appointment
Be on time
Avoid multiple bookings
Avoid last-minute cancellations
Pick a quiet environment
Check your internet connection
Dress appropriately
Have your ID ready for the verification process
- 05
To video consult with the same doctor again using the Doctor Anywhere app:
Tap ‘Activity’ then ‘Past’
Look for the previous video consultation to get the doctor’s name
Go back to ‘Home’ then tap ‘Book an appointment’
Select the service you require and search for the doctor
Select a date and timeslot
Tap ‘Activity’ to join your scheduled appointment
You may also choose a provider that you have previously sought consultation with on Doctor Anywhere if he/she is saved on your 'Favourite Providers' list. You can add a provider to your favorite list by clicking the heart icon next to the appropriate doctor's profile.
- 06
To access your medical history and documents,
Tap on the ‘Activity’ tab, then tap the ‘Past’ tab. You will be directed to a page containing all your past medical records on the platform. You can filter it by document type, consultations, and purchases.
To view your documents, tap on the selected medical record to see more details and scroll down to find your document.
Tap on ‘View’ to view the document in-app; or
Tap on ‘Email’ to email the document to your registered email
The password for the medical documents is the ID/NRIC/Passport Number (case sensitive) that is registered on your Doctor Anywhere account. You can find it under 'More' > 'View Profile' > 'About Me'.
- 07
The password for the medical documents such as medical certificates and prescriptions is the ID/NRIC/Passport Number (case sensitive) that is registered on your Doctor Anywhere account. You can find it under 'More' > 'View Profile' > 'About Me'.
- 08
Use our self-service medical certificate validation portal.
You can also have your employer send an email request to our customer service team at askus.php@doctoranywhere.com with both the medical certificate and consent letter attached.
- 01
Creating an account in Doctor Anywhere is simple, free, and can be done through the following steps:
Download the Doctor Anywhere app from the Google Play Store or App Store.
Tap 'Sign Up' and choose either Facebook, Google, Apple, or Email.
Complete the initial registration process by manually entering your details, including your legal name where required.
If available, you can also link your HMO or insurance account to enjoy fully covered video consultations. To link your corporate membership account, tap ‘Membership & Health Plan’ on the main screen > ‘Link your Membership’ > Pick your HMO provider from the list.
- 02
Open the Doctor Anywhere app and on the main screen, press ‘Continue’ under ‘Membership & Health Plan’.
Choose ‘Link Your Membership’.
Make sure the location is set to ‘Philippines’.
Pick your HMO provider from the list.
• Maxicare: Use a 16-digit card number starting with 1168.**
• Cocolife: Enter the 16-digit card number starting with 2626.**
• Etiqa: Enter the 17-digit card number starting with 1010.**
• iCare (Insular Health Care): Enter your 16-digit or 6-digit Inlife/Insular account number.**
• Generali: Input the certificate number with the dash included (e.g., 1234567-00).
** Ensure the number is entered in an unspaced format without any special characters.
Note: Only one coverage per account can be linked within the app. If you intend to delete your profile, ensure that you unlink your HMO/Insurance account. Tap your membership displayed on the Home page, then click the ellipsis (three dots) and choose ‘Remove Membership’.
- 03
Sign up for Doctor Anywhere using any government-issued ID:
National ID
Passport
Driver’s License
Persons with Disabilities (PWD) ID
Postal ID
Professional Regulation Commission (PRC) ID
Senior Citizen ID
SSS ID or SSS UMID Card
TIN ID
Voter’s ID
Birth certificate (For children without a valid ID)
AFP Beneficiary ID
AFPSLAI ID
Barangay ID
Firearms License
GSIS ID or GSIS UMID card
Integrated Bar of the Philippines (IBP) ID
NBI Clearance
Pag-IBIG Loyalty Card
Pantawid Pamilya Pilipino Program (4Ps) ID
PhilHealth ID
PVAO ID
Solo Parent ID
Follow these 3 easy steps to register your ID:
Go to “More” > “View Profile” >“About Me”
Under “ID Type”, select “National ID/ NRIC” to upload the ID or birth certificate
Input your ID number on the “National ID/ NRIC” field then tap “Save”
- 04
Create and use a separate account for your dependent, as the doctors will issue the online medical documents (prescription, medical certificate, referrals, etc.) under the account holder's profile. We follow a one-user per-account policy for security reasons and for the personal organization of electronic medical records.
Upon registration, it's important to note the following:
Create a separate profile using a unique email address.
In the absence of a valid ID, you may use a birth certificate and make the ‘Registry number’ (see upper right corner of the birth certificate) as the ID number on the Doctor Anywhere app.
If available, you can also link your HMO or insurance account to enjoy fully covered video consultations. To link your corporate membership account, tap ‘Membership & Health Plan’ on the main screen > ‘Link your Membership’ > Pick your HMO provider from the list.
- 05
No, dependents cannot use your Doctor Anywhere account. For security and accurate medical record-keeping, each user, including dependents, must have their own Doctor Anywhere account. This ensures that online medical documents such as prescriptions, medical certificates, and referrals are correctly issued under the appropriate individual's profile.
Registration guidelines for dependents:
Each account requires a unique email. If your dependent doesn't have one, you can create a new email address for them.
If a valid ID isn't available, you can use your dependent's birth certificate. Enter the 'Registry number' (located in the upper right corner of the birth certificate) as the ID number during registration.
To enjoy fully covered video consultations, link your dependent's HMO or insurance account. Tap 'Membership & Health Plan' on the main screen >Select 'Link Your Membership'